Privacy Policy

1. Overview

At Truwic IT Solution ("we", "our", "us"), we value your trust and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, store, use, and protect your information when you visit our website, register an account, or purchase printer spare parts and consumables.

2. Information We Collect

When you browse our catalog or place an order, we may collect the following details:

• Contact Information: Full name, email address, phone number, shipping address, and billing address.
• Order Information: Products purchased, quantities, order numbers, invoice details, and courier tracking details.
• Payment Information: For online transactions, payment processing is handled directly by Razorpay Payment Gateway using 256-bit SSL encryption. We do NOT store your sensitive credit card numbers, CVVs, or UPI PINs on our servers.
• Technical Information: IP address, browser type, device information, and site interaction logs for security and performance optimization.

3. How We Use Your Information

We use the collected information exclusively for lawful business purposes, including:

• Processing and fulfilling your printer spare part orders.
• Generating GST tax invoices and dispatch documentation.
• Sharing delivery details with courier partners (such as Blue Dart, DTDC, Delhivery, India Post) for shipment transit and delivery.
• Providing customer support, order tracking updates, and warranty assistance.
• Preventing fraud and ensuring security of customer accounts.

4. Data Protection & Security

We implement industry-standard technical and organizational security measures, including HTTPS encryption, parameterized database queries, and role-based access control to safeguard your personal data from unauthorized access or disclosure.

5. Third-Party Sharing

We do not sell, rent, or trade your personal data to third parties. Information is shared only with verified service providers necessary to operate our service (such as courier partners for delivery and Razorpay for payment capture).

6. Contact Privacy Officer

If you have questions regarding this Privacy Policy or wish to update your details, please reach out to us: